Privacy Policy

Last Updated: June 1, 2025

Introduction

Tel Now BD ("we", "us", "our") is committed to protecting the privacy of our customers. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

By submitting a delivery request or contacting us through any channel, you consent to the collection and use of information as described in this policy.

Information We Collect

We collect the following categories of personal information:

• Identity Information: Your full name and customer type (individual, business, etc.)
• Contact Information: Phone number, WhatsApp number, and email address (if provided)
• Location Information: Delivery address, area/zone, and any map links you share with us
• Service Information: Fuel type, quantity requested, delivery date/time preference, and purpose of fuel use
• Communication Records: Records of calls, WhatsApp messages, and form submissions

We collect this information directly from you when you submit a request or contact our team.

How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm your fuel delivery requests
• To contact you regarding your delivery — availability, scheduling, and confirmation
• To provide quotes and handle payment arrangements
• To improve our services based on delivery patterns and customer feedback
• To maintain records of deliveries for operational purposes

Information Sharing

Tel Now BD does not sell, rent, or trade your personal information to third parties.

We may share information in the following limited circumstances:

• With our delivery team members, to the extent necessary to complete your delivery
• With service providers who assist us in operating our business (e.g., communication tools), under confidentiality agreements
• If required by law, court order, or governmental authority

Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes outlined in this policy, or as required by law. Delivery records are typically retained for a period of 12 months after the delivery date.

If you wish to have your information deleted from our records, please contact us directly with your request.

Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for all data transmitted through forms.

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information from our records
• Withdraw consent for us to contact you for purposes other than completing your delivery

To exercise any of these rights, please contact us via the details below.

Contact

For privacy-related inquiries, please contact us at:

• Email: info@telnowbd.com
• Phone: +880 1700-000000