Terms of Service

Last Updated: June 1, 2025

Acceptance of Terms

By submitting a fuel delivery request to Tel Now BD — whether through our website form, WhatsApp, or direct phone contact — you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all interactions with Tel Now BD, including delivery requests, communication with our team, and any service agreements established verbally or in writing.

Service Description

Tel Now BD is an on-demand fuel delivery service operating in Bangladesh. We provide delivery of Diesel, Octane, Petrol, and other petroleum products to residential, commercial, and industrial locations.

Our service is a delivery facilitation service. We do not operate as a licensed fuel retailer and are not responsible for the inherent properties of the fuel products delivered.

Ordering and Pricing

Fuel delivery requests submitted through our website or other channels constitute a request for service — not a confirmed order. A delivery is only confirmed after direct communication between our team and the customer, and upon agreement of the quoted price.

Pricing is quote-based and depends on fuel type, quantity, delivery location, and current fuel market prices. Prices are not fixed and may vary between requests. We will always communicate the price clearly before any delivery is scheduled.

Tel Now BD reserves the right to decline any delivery request at our discretion, including but not limited to cases where location access is unsafe, demand exceeds capacity, or the delivery cannot be carried out safely.

Customer Responsibilities

By using our services, you agree to:

• Provide accurate and complete delivery information, including your address, contact details, and fuel requirements.
• Ensure the delivery location is safely accessible for our delivery vehicle.
• Ensure a responsible adult is present at the delivery location during the scheduled delivery time.
• Follow all safety instructions provided by our delivery team.
• Ensure any containers or tanks to receive fuel are clean, appropriate, and in good condition.
• Not request delivery for purposes that are illegal or unsafe under Bangladesh law.

Cancellations and Modifications

You may cancel or modify a confirmed delivery request by contacting us via phone or WhatsApp as soon as possible before the scheduled delivery time.

Cancellations made with reasonable notice (at least 2 hours before the scheduled delivery) will not incur a cancellation fee. Late cancellations may be subject to a nominal fee to cover operational costs — this will be communicated to you if applicable.

Limitation of Liability

Tel Now BD will take all reasonable precautions to ensure safe and accurate delivery of fuel products. However, we cannot be held liable for:

• Delays caused by traffic, weather, or other factors outside our control.
• Damage caused by existing defects in the customer's storage equipment or tanks.
• Inability to deliver due to unsafe access conditions at the requested location.
• Any losses arising from our refusal to fulfill a request deemed unsafe or unverifiable.

Privacy

Personal information you provide — including your name, phone number, email, and delivery address — is collected solely for the purpose of processing and delivering your fuel request. We do not sell or share your information with third parties for marketing purposes.

For full details on how we handle your data, please read our Privacy Policy.

Changes to These Terms

Tel Now BD reserves the right to update these Terms of Service at any time. Changes will be published on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Contact

If you have any questions about these Terms of Service, please contact us:

• Phone: +880 1700-000000
• WhatsApp: Chat with us
• Email: info@telnowbd.com